Privacy Policy

1. Information We Collect

When you use our website or engage our painting and decorating services, we may collect the following personal information:

• Full name, email address, telephone number, and postal address
• Property details relevant to quotations and service delivery
• Payment and billing information (processed securely via our payment provider)
• Communications you send to us, including messages through our contact forms
• Technical data such as IP address, browser type, and device information collected via cookies
• Photographs of completed work (with your consent) for our portfolio

2. How We Use Your Information

We use the information we collect to:

• Provide accurate quotations and deliver our painting and decorating services
• Communicate with you about bookings, appointments, and project updates
• Process payments and maintain financial records as required by law
• Improve our website, services, and customer experience
• Send marketing communications where you have given consent
• Comply with legal obligations under UK law

3. Data Sharing

We do not sell your personal data. We may share your information with:

• Sub-contractors and trade professionals engaged to complete work on your property
• Payment processors for handling transactions securely
• Cloud service providers who host our systems (data stored within the UK/EEA)
• HM Revenue & Customs, regulators, or other authorities where required by law

All third parties are contractually required to protect your data and use it only for the purposes specified.

4. Cookies

Our website uses cookies to ensure it functions correctly, to analyse traffic, and to support marketing activities. You can manage your cookie preferences at any time using our cookie banner or by visiting our Cookie Policy.

5. Your Rights (GDPR)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data where there is no compelling reason for continued processing
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or direct marketing
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond within one calendar month.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quotation records and invoices are retained for a minimum of six years in accordance with HMRC requirements. Marketing consent records are retained until you withdraw your consent. We periodically review and securely delete data that is no longer required.

7. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or would like to make a complaint, please contact us:

• Email: privacy@ijddecorating.co.uk
• Phone: 0161 000 0000
• Address: IJD Decorating, Manchester, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.